OFFICE POLICIES

Cancellation & Deposit Policy

Deposits

• Injectable services with our Nurse Practitioners: A $100 deposit is required at booking.

  • If you proceed with treatment on the day of your consultation, the $100 deposit will be applied toward your total for that visit.

  • If you choose not to receive treatment that day, you may apply the $100 deposit toward the purchase of retail products. If you do not use it for retail, the deposit will cover the consultation time with the Nurse Practitioner.

• Esthetician services: A $50 deposit is required at booking and will be applied toward the total cost of the service.

Cancellations & No-Shows

• To avoid forfeiting your deposit, please provide at least 24 hours’ notice to cancel or reschedule your appointment.

• If you do not notify us and fail to attend your appointment (no-call/no-show), you will forfeit your deposit.

• Deposits are non-transferable beyond the original client and appointment type unless otherwise approved by management.

Refunds

• Deposits are generally non-refundable. In certain extenuating circumstances (medical emergency, verified illness, or other situations at management’s discretion), a refund or credit may be issued.

How Deposits Are Applied

• Deposits are credited to services or retail according to the terms above at the time of checkout.

• Any balance remaining after applying the deposit must be paid at the time of service.

Questions or Exceptions

• If you need to cancel, reschedule, or discuss special circumstances, please contact us as soon as possible so we can assist you.

We appreciate your understanding and cooperation.